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Little Rock, AR; AR Little Rock 601 E 3rd St
Source: Simmons Bank careers · View original posting
From Simmons Bank's posting. “We” and “our” refer to the employer.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Treasury Management Customer Service Representative is responsible for providing exceptional support to Treasury Management clients and internal partners by resolving service requests, troubleshooting product issues, and supporting the ongoing use of Treasury Management services.
This role serves as a key point of contact for clients utilizing Treasury Management products, including Online Banking, ACH, Wire Services, Remote Deposit Capture, Positive Pay, and other cash management solutions. The representative works closely with Treasury Management Officers, Implementation Specialists, Operations teams, and bankers to ensure timely resolution of client inquiries and deliver a high-quality customer experience.
The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple priorities while maintaining service level expectations.
Essential Duties and Responsibilities
Respond to and resolve Treasury Management client inquiries received through phone, email, and internal referrals.
Research and troubleshoot issues related to Treasury Management products and services.
Assist clients with Treasury Management product training and education to improve product utilization and self-service capabilities.
Process client maintenance requests in accordance with established procedures and security requirements.
Escalate complex issues, system outages, and fraud concerns through appropriate channels.
Maintain accurate support documentation and service records within designated systems.
Coordinate with Operations, Fraud, and other internal teams to facilitate issue resolution.
Maintain current knowledge of Treasury Management products, system enhancements, policies, and procedures.
Meet established service level agreements and quality standards.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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