layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
DIRECTOR, IT SERVICE DELIVERY
Goodlettsville, TN, US
Source: Dollar General careers · View original posting
- Employment
- full time
Employer job description
From Dollar General's posting. “We” and “our” refer to the employer.
Leads the Consolidated Hosting domain within ITOS, overseeing service delivery, operational performance, service lifecycle management, and cross-domain coordination to support enterprise technology operations.
ITOS is an XaaS business within a business, providing a diverse range of technology-based services that satisfy the needs of its customers across IT, the company, and external partners. It is accountable for the safety, availability, and quality of those services, as well as introducing new services and improving service delivery.
Within ITOS, this position leads the Consolidated Hosting domain, providing a consolidated point of contact for operational matters and linking ITOS customers to all technology-based services produced by other ITOS domains. The role assembles all requisite services into consolidated application hosting SLAs, monitors operational performance of applications, analyzes problems, informs application owners of solution performance, and recommends actions and investment opportunities.