From Lowe's's posting. “We” and “our” refer to the employer.
Your Impact
The Quality Assurance Supervisor is primarily responsible for supervising a high performing team responsible for inventory counts, handling damages and performing audits. This role ensures that the correct quantity and quality of product gets to the customer by monitoring the products and the accuracy of the facility's processes. In addition, this role creates and monitors the facility shrink budget, cataloging gains and losses. This role also organizes an inventory cycle count bi-annually for the facility.
What You Will Do
Complies with safety requirements and builds a culture of safety among subordinates and peers
Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
Communicates clear expectations for associates and provides timely and constructive feedback
Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled
Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews
Holds associates in department accountable to expected behaviors and performance levels
Monitors the shrink budget that identifies gains and losses of inventory dollars (weekly holding account) and communicates with Corporate as needed
Reports to upper management and Corporate damages that have occurred in-house over a certain threshold
Assists associates with any issues with product that arises (e.g., free astray product)
Audits processes across the facility to ensure correct process is being utilized by Operational and Support associates; record inaccuracies and report to Operational and Support Supervisors
Creates and documents training for associates
Assists Damage Coordinator in the resolution and recording of damaged and salvaged product
Trains Operations associates to perform cycle counts for bi-annual inventory count of warehouse
Performs or assist associates in performing receiving packet audits
Verifies scheduled and maintenance cycle counts are being completed within the scheduled period to maintain facility inventory integrity
Conducts BDC inventory process annually
Works to resolve Operational discrepancies during receiving, picking, moving of product through facility; utilizes the Missing Carton process and additional research
Resolves and monitors cancelled picks, LTSU’s, hand keys and returned DTC orders
Manages inventory and systematically processes any company donations to non-profit organizations
Communicates effectively with associates regarding business objectives or current issues
Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested
Discusses and resolves issues with and between associates
Participates in the hiring process by initiating job requisitions when appropriate and interviewing prospective candidates
Ensures associates receive proper training
Minimum Qualifications
Bachelor’s degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent years of experience in lieu of education requirement, if applicable
4 years of experience in distribution center/warehouse operations or related area
Preferred Skills/Education
Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time
Leadership experience with direct report responsibility
Experience using troubleshooting processes to resolve problems
Experience mentoring and coaching others
Experience with software applications such as Excel, Access or Lowe’s DMS system
About Lowe's
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers.
Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com
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About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers.
Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Employer application notice
Equal opportunity and accommodations
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
