layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Director, IT Service Delivery and Enterprise Applications at Relay Therapeutics

IT Service Delivery
Serve as the primary point of contact for all IT service delivery matters, escalations, service delivery performance, user satisfaction, and stakeholder communications.
Lead the on-site support team contractors and coordinate closely with any remote service desk and external partners
Ensuring successful day-to-day operation of Relay’s Microsoft 365 environment and connected technologies
Work closely with IT Operations to ensure high-quality support across deskside support, Microsoft 365, endpoint and asset management, Audio/Visual technology, lab systems, and related IT services
Own the execution and continual improvement of inventory and asset management processes, organization-wide IT communications/training, lab system/machine backups
Prepare and deliver operational reporting, incident analysis, root cause analysis for major or recurring issues, project status updates, associated risks, and estimated completion timelines.
Partner with IT Operations on projects and initiatives, including Microsoft 365 and AI technologies, to ensure thorough operational readiness for enterprise applications.
Partner with the support service provider to track and review service trends, performance metrics, and opportunities for standardization, operational efficiency, automation, and cost savings.
Enterprise Applications
Manage the design and execution of processes supporting SOX compliance (including evidence collection), resource onboarding/offboarding, and eDiscovery
Work with Finance as the IT primary point of contact for SOX related inquiries, ensuring processes related to Help Desk requests and activities related to account management for onboarding, offboarding, and access requests are consistently documented and executed.
Work with remote support and internal business teams to ensure the successful continued operation and enhancement of the Boomi Enterprise Platform to support Finance, the People team, and Legal processes.
Work with Legal as the IT primary point of contact for all eDiscovery related efforts, including email and content data from the Microsoft environment and related email/file backups.
Partner with the G&A business functions in best leveraging Enterprise IT technologies including Microsoft (collaboration, Power Platform) and AI tools.
Required Qualifications
Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
10+ years of experience in IT leadership spanning IT service delivery and/or supporting G&A organizations, service desk management, or end-user support leadership.
Experience managing on-site and remote support teams in an end user-facing environment.
Experience leading efforts related to new-to-you systems and business processes
Experience working in a regulated, compliance-driven, or security-conscious environment
Strong understanding of ITIL, IT service management practices, incident management, service request workflows, escalation management, and SLA-driven operations.
Ability to manage multiple priorities, coordinate resources, and lead cross-functional initiatives.
Strong written and verbal communication skills, with the ability to engage effectively with technical teams, business stakeholders, and vendors.
Experience with end-user support environments that include Microsoft 365, Windows, macOS, lab systems, onboarding/offboarding, and asset management.
Excellent organizational and documentation skills with a continuous improvement mindset.
Strong background in change management, with demonstrated success in managing complex organizational changes
Expertise in IT financial management, including budgeting, forecasting, and cost optimization techniques, SOX reporting
Success in This Role
Success in this role is measured by reliable service delivery, strong stakeholder satisfaction, timely resolution and escalation management, clear and actionable reporting, improved service trends and efficiency, and effective coordination of people, processes, and vendors to support Relay Therapeutics’ business and end-user needs.

Director, IT Service Delivery and Enterprise Applications

Employer job description

Key Responsibilities

About Relay Therapeutics

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