layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Carline Specialist (Cleveland, Ohio) at Dealer Tire

Account Management and Marketing
Respond to inbound calls from both current and potential customers, responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice and translating inquiries into opportunities.
Exhibit strong focus and commitment to sales achievement and develop relationships with customers to help influence the sale.
Proactively make outbound calls to current and potential customers to identify opportunities to increase dealers’ tire sale revenues.
Ability to provide customer solutions through general knowledge of products, processes & provides support to sales team as needed
Exhibit a strong focus on team-sell and developing relationships.
Represent Dealer Tire with all OEM dealers.
Service
Evaluate the customer’s needs and exercise discretion to determine appropriate actions.
Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience.
Ensure the accurate processing of orders on a daily basis.
Interact with other departments, such as Warehouse network, Program Management and Accounts Receivable to ensure timely responses to customer inquiries and orders.
Resolve customer concerns and questions as it relates to delivery issues, AOR assistance, program element assistance and promotional and marketing questions.
Strive for one call resolution with every customer.
General
Communicate effectively with OEM Team Lead and Associate Team Lead regarding business issues.
Adhere to Dealer Tire goals and objectives by following core values.
Display a professional manner when dealing with internal and external customers.
Complete all administrative documentation required.
Input critical notes to contact center management system.
Attend all training sessions, as required.
Exhibited basic proficiency with diagnostic skills and industry/product knowledge
Strong communication skills and time/productivity management
JDE - navigate to basic pages, find basic data, canceling orders, placing orders, releasing backorders.
Office tools: Basic knowledge of Outlook, Word, Excel
Salesforce: Basic navigation, search / note entries / editing / returns
OE Programs: Basic knowledge of programs
Position Requirements
2-3 years of sales/service experience, or equivalent work experience. Associate or Bachelor’s degree preferred.
Excellent communication & customer service skills
Successful completion of Sales Fundamentals
General knowledge of Alliance partner car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands.
Understand functions and processes of J.D. Edwards, Salesforce, Microsoft Teams, Workday and other daily used systems.
Competencies Required
Agility
Collaboration
Customer Focus
Influence
Initiative
Relationship Building
Results Orientation
Trusted Advisor
Physical Job Requirements
Sit for long periods of time.
Continuous viewing from and inputting data to a computer screen.
Talk on a telephone for extended periods of time.
Drug Policy
Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Carline Specialist (Cleveland, Ohio)

Employer job description

Targeted Annual Commission:

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