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Mary Washington Oncology
Source: Mary Washington Healthcare careers · View original posting
From Mary Washington Healthcare's posting. “We” and “our” refer to the employer.
Start the day excited to make a difference…end the day knowing you did. Come join our team.
Job Summary: This position is a Registered Nurse (RN) responsible for triaging callers by assessing their needs and facilitating appropriate clinical options as well as providing information to the primary provider and facilitating coordination of patient care. The RN will educate the caller on immediate healthcare needs, preventative management, and when to seek emergent care when appropriate. The RN is also responsible for nursing services in a physician office/practice as assigned.
The incumbent in this position will support the mission, vision, values, and strategic initiatives of Mary Washington Healthcare. Essential Functions & Responsibilities:
Responds to incoming calls requiring nursing assessment/triage, responding to emergent calls and/or written inquiries within 24 business hours and non-emergent within 48 business hours.
Utilizes the Telephone Triage for Oncology Nurses (3rd edition) guidelines for assessment.
Maintains triage nurse voicemail, checking voicemails every 4 hours during business hours.
Refers verbal and/or written inquires to appropriate resources giving complete and accurate information.
Assists in the coordination of direct patient care.
Documents all inquiries at the time of the call for medical, legal and statistical purposes.
Maintains confidentiality at all times with caller interactions.
Performs direct patient care to support clinic operations as needed.
Maintains a sense of ownership and accountability to the oncology clinic.
Maintains the medication sample log for inventory purposes and notifies the supervisor of any discrepancies.
Monitors and documents medication refrigerator temperature in the daily log.
Performs other duties as assigned.
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