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1-800 Contacts
Draper, UT (Hybrid)
Source: 1-800 Contacts careers · View original posting
From 1-800 Contacts's posting. “We” and “our” refer to the employer.
Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies.
We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
As an Inbound Sales & Service Manager in our call center, you’ll lead a team that directly shapes the experience of both our customers and associates. You’ll help create a high-performing, customer-focused culture while using data, coaching, and strong leadership to drive sales, service, and business results. This is a great opportunity for a people leader who enjoys a fast-paced environment and wants to make a meaningful impact on both their team and the customer experience.
3+ years of experience in customer service, sales, or a contact center environment.
1+ year of supervisory or people management experience.
Strong coaching, communication, relationship-building, and problem-solving skills.
Ability to use data and critical thinking to make sound business decisions and drive results.
Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
Ability to give and receive meaningful feedback and confidently navigate difficult conversations.
Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
Ability to work Monday–Friday from 2:00 PM–11:00 PM MST.
Ability to work occasional weekends and holidays as needed.
Ability to work onsite 100% during the first 4–6 weeks of onboarding, followed by a hybrid schedule of 1–4 days onsite per week as determined by your manager.
Why we will love you
Experience leading sales and/or service teams.
Experience in a contact center or other fast-paced customer-focused environment.
Knowledge of company products, systems, and processes.
A natural people leader who enjoys developing others and helping teammates grow.
A relationship builder who creates a strong sense of community and trust.
Someone who brings energy, positivity, professionalism, and a strong sense of ownership to their work.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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