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Farmers Branch, TX
Source: LG Electronics careers · View original posting
From LG Electronics's posting. “We” and “our” refer to the employer.
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.
Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Customer Solutions Specialist is responsible for receiving and resolving escalated, complex LG Air Conditioning Technology (LG ACT) B2B customer issues in a timely manner. The individual in this role works closely with other internal LG ACT, LG Electronics US, and LGEAI teams to find immediate resolution to customer issues, then works with the team manager to understand the underlying root cause and implement countermeasures and permanent preventative solutions
Receives, documents, researches, and resolves escalated customer issues through telephone and e-mail channels in a timely manner.
Understands and adheres to departmental KPIs. Works with team management to identify trends for use in continuous improvement activities.
Assists customers through the onboarding process including account setup, obtaining customer portal access and familiarization with customer-facing systems and processes.
Coordinates resolution to account credit issues.
Assists customers with resolving supply chain issues such as shipping date changes, shipping damage claims, and resolving order discrepancies.
Proactively monitors B2B customer credit status and activities to prevent order and shipping delays.
Assists customers with warranty registration issues and warranty claim disputes.
Assists customers with resolving commercial product extended warranty filing issues.
Assists customers with resolving co-op account and customer satisfaction fund (CSF) issues.
Gather’s relevant information from customers and thoroughly documents customer cases in LG ACT’s Partner Relationship Management system.
Focuses on achieving industry-leading customer experiences by rapidly and thoroughly resolving customer issues.
Participates in continuous improvement activities including MDI and kaizen events.
Collaborates cross-functionally and builds and maintains strong relationships across LG ACT, LG Electronics US, and LGEAI functions.
Other duties as assigned.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
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