Account Manager

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators.

With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role

As an Account Manager, you’ll serve as a trusted partner to our community of customers. Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success.

You’ll collaborate closely with colleagues across Product, Professional Services, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships.

Role Specifics

Work Location:

Remote (US) with a strong preference for candidates based in Central or Eastern Time Zones

Travel:

50% (The percentage of travel is an estimation and may vary based on business needs.)

Reporting Structure:

Reports to the Manager, Sales.

What You Will Own

Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline, and achieving revenue goals

Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, understanding their unique goals and aligning StarRez solutions to their needs

• Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation, and deal closure
• Collaborate cross-functionally with product, services, and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses
• Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy, and community engagement
• Maintain accurate records of customer interactions, deal stages, and forecasts using Salesforce, Gong, and related sales tools
• Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption, and identifying ongoing opportunities for customer success
• Required Qualifications
• 5+ years of experience in a higher education housing leadership role
• Experience utilizing StarRez (or similar) software to improve operations

Preferred Qualifications

• Bachelor’s degree
• Proven success in a revenue-generating or quota-carrying role, including experience with outbound prospecting and full sales cycle management
• Strong understanding of industry trends, the competitive landscape, and the evolving needs of the StarRez community with the ability to translate that into strategic solution positioning
• Demonstrated ability to build trusted relationships, influence stakeholders at all levels, and negotiate agreements
• Experience partnering cross-functionally with internal teams to design and deliver effective customer solutions
• Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.