layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Support Supervisor
CPI Security
Charlotte, North Carolina, United States
Source: CPI Security careers · View original posting
Employer job description
From CPI Security's posting. “We” and “our” refer to the employer.
CPI Security, headquarted in Charlotte, NC, is looking for a Customer Support Supervisor, in office, full-time.
At CPI Security, our Customer Support team plays a critical role in helping customers protect what matters most. As a Customer Support Supervisor, you’ll lead a team of Customer Support Advisors, support day-to-day call center operations, and help ensure every customer interaction reflects CPI’s commitment to dependable service, proactive support, and exceptional care. Reporting to the Customer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee
coaching, performance management, operational metrics, and escalated customer concerns. You’ll serve as a subject matter expert for urgent customer needs and complex support issues while helping your team stay engaged, supported, and prepared to deliver outstanding service. If you’re a motivated leader who thrives in a fast-paced customer support environment and enjoys developing people, solving problems, and making a difference, this could be the right next role for you.