layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
PayHawk
Sofia
Source: PayHawk careers · View original posting
From PayHawk's posting. “We” and “our” refer to the employer.
Company Mission
Payhawk is one AI-powered spend management platform for scaling businesses — corporate cards, expense management, procurement, and accounts payable, unified in one place. We serve finance teams across 32+ countries, cutting month-end close time and reconciling 99.7% of transactions with zero manual touch. AI runs through the platform as core infrastructure, not a bolted-on feature — and we hire the top 1% of talent in every function to keep building it that way.
Why Payhawk
Payhawk, where the bold builders make an impact.
We're not a family, we're a high-performance team — and that's deliberate. We debate, ideate, and push each other to be better, because the best ideas come from direct feedback. We've already made history as Bulgaria's first unicorn, but the ambition doesn't stop there: if you want to grow fast - own it; do not wait for it.
Give
: Honest opinions, real ownership, a focus on outcomes.
Get
: A front-row seat to a market leader in one of the fastest-moving industries.
You will help Payhawk customers get more out of our products, answering their questions quickly and reaching out to fix issues before they become problems.
Respond to customer queries quickly and accurately by email or chat (Intercom).
Troubleshoot technical issues, then analyse and report product malfunctions.
Reach out to customers proactively to solve issues before they become problems.
Follow up with customers to make sure their technical issues are resolved.
Identify customer needs and help customers use specific features.
Share feature requests and effective workarounds with your team.
Gather customer feedback and share it with our Product, Sales and Marketing teams.
Update our internal databases with technical issues and useful customer conversations.
Work with our Product team to keep our help centre articles up to date.
Stay in regular contact with external stakeholders and collaborators by email and phone.
Own our tracking system for physical card deliveries.
Work closely with our Customer Success Specialists and Implementation Managers on customer activation and retention.
Go the extra mile to engage customers.
Must-have
Nice-to-have
Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Posted over three months ago. Hiring can take months, so age alone is not a warning. If you are unsure, check the employer's careers page.
Magnolia · Waco, TX
Illumio · Sunnyvale, California, United States
Delaware Nation Industries · Virginia Beach, VA, US
Farbman Group · Farmington Hills, MI, US
LIGHTFEATHER IO LLC · Washington, DC
Crusoe · Denver, Colorado, US