layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Lead Strategic Customer Success Partner at Uber Freight

Direct end-to-end launch and program operations, mitigating interdependencies and risk across multi-disciplinary teams.
Strengthen executive-level relationship management through high-impact cadence (M&A reviews, monthly/quarterly business reviews).
Develop and execute a top-of-funnel go-to-market strategy in partnership with the commercial team to build and convert a high-impact customs pipeline.
Refine the Mexico Customs value proposition and seamlessly integrate it into operational, marketing, and customer acquisition workflows.
Deliver targeted sales enablement programs to the commercial organization, establishing best practices for positioning, selling, and winning Mexico Customs opportunities.
Analyze market trends and proactively launch targeted campaigns in collaboration with SDR and Sales teams to accelerate pipeline growth.
Lead and deliver executive-level Customs webinars and thought-leadership sessions in partnership with Customs leadership.
Produce high-impact marketing collateral, including customer pitch decks, case studies, and solution one-pagers.
Serve as a primary subject matter expert and industry thought leader representing Uber Freight across the Mexican Customs market.
Partner with sales and account management organization to shepherd complex customs opportunities seamlessly through the sales lifecycle.
Orchestrate comprehensive discovery frameworks enabling sales teams to properly qualify and position Uber Freight for Mexico Customs solution design.
Architect tailored Customs solutions for prospective and existing clients, directing proposal creation, value alignment, and post-sale implementation support.
Cross-Sell & Bundle Monetization: Collaborate with Strategic Account Managers to target standalone brokerage/4PL clients with bundled Mexico Customs solutions.
Drive operational and commercial alignment with strategic channel partners to maximize cross-border drayage and Mexican customs volume.
Basic Qualifications
Bachelor’s degree in Business, Supply Chain Management, Logistics, International Trade, or equivalent practical experience.
10+ years of domain experience in customs brokerage, trade compliance, or cross-border logistics specifically within the Mexico market.
5+ years of strategic commercial leadership experience, such as general management, business development, or sales account leadership, with a track record of driving pipeline growth and account acquisition.
Proven experience working cross-functionally across sales, operations, product, and executive leadership teams to align commercial goals with operational capability.
Bilingual fluency in both Spanish and English, with strong verbal and written executive communication skills in both languages.

Lead Strategic Customer Success Partner

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Salary Type: Salary

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