layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Lead Strategic Customer Success Partner at Uber Freight

Own the relationship across product and local Mexican commercial teams.
Develop and execute the joint go-to-market strategy with Commercial teams, spanning account targeting, sales enablement, lead sharing, positioning, and engagement rules.
Lead end-to-end program management for the partnership, bridging the TM system and pipeline conversion with Uber Freight Implementation, Commercial, and Operations to ensure proactive resourcing, profitability, and aligned scope.
Serve as client primary strategic contact, delivering executive updates on progress, risks, and financial performance while partnering with Finance, BD, and Legal on forecasting and commercial guardrails.
Partner with Operations to establish workflows, SOPs, staffing, training, and capacity needed for customer volume.
Coordinate onboarding and handoffs across Client, Sales, Customs, Cross-Border Ops, and Customer Success to deliver a seamless customer experience.
Establish cross-company governance, including working-team cadences (e.g., QBRs), executive steering, decision rights, escalations, and commitment tracking.
Drive launch readiness across cross-functional partners (Ops, Commercial, Product, Tech, Finance, Legal, CS), proactively mitigating risks to timeline, service, or revenue.
Partner with Operations, Product, and Tech to resolve implementation risks spanning system capacity, process gaps, customer conversion, and scalability.
Oversee partnership monetization, managing rebate structures and tracking revenue and margin targets to maximize mutual value.
Basic Qualifications
Bachelor’s degree or equivalent practical experience.
7+ years of experience in account management, program management, implementation, commercial operations, business operations, consulting, or a related field.
3+ years of experience leading cross-functional programs with responsibility for project plans, milestones, dependencies, risks, and executive reporting.
Experience implementing a customer-facing commercial partnership, operational program, or technology-enabled service involving multiple internal and external stakeholders.
Fluent in Spanish and English.

Lead Strategic Customer Success Partner

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