Field Service Engineer

Job Description

Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com.

As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction.

This role is ideal for individuals who thrive on continuous learning, enjoy hands-on work, and value building strong customer relationships.

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
• Optimize system configurations and troubleshoot performance issues
• Deliver preventive maintenance, upgrades, and emergency repairs
• Respond promptly to service requests and proactively communicate with customers throughout the service process
• Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
• Collaborate with managers and sales teams to align service delivery with customer expectations
• Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
• Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
• Document service activities, time, and expenses accurately in SAP and other systems
• Train customers and fellow engineers on equipment operation and maintenance
• Support complaint handling and quality systems as required

Territory Coverage:

This is a multistate territory with primary coverage in New York City, and the Northeastern U.S. regularly.

The ideal candidate must reside within a 50-mile radius of New York City.

Travel will include daily, overnight, and occasional weekend travel, as needed, primarily throughout the Northeastern US region.

The ability to travel to support clients throughout the U.S. is a requirement.

Ability to travel up to 50% or more.

Job Requirements

Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.

Qualifications