layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Client Onboarding & Operations Associate at Twin Health

Drive Client Value
Establish and maintain highly effective relationships with key stakeholders, executives and the C-suite across small and medium strategic clients and ASO’s
Develop fluent understanding of Twin Health programs, onboarding processes, growth marketing approach and clinical operations
Successfully onboard Twin’s program(s) end-to-end across a portfolio of Twin customers, including self-insured employers and ASO’s
Lead discovery sessions to gain insight into Twin’s customers’ culture, priorities, and goals in order to design tailored solutions that work for their populations
Provide consultative recommendations to increase member engagement, enhance program results, and optimize overall client satisfaction
Perform and lead the setup, configuration, and testing of customer instances to ensure proper functionality
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Train customers on Twin programs to drive awareness and enrollment
Analyze customer data pre and post launch to provide actionable insights for internal teams and customers
Deliver Project Management Excellence
Manage multiple projects simultaneously - setting expectations, managing overall project plan, and managing cross-functional teams to ensure timeliness and launch readiness
Effectively manage customer stakeholders throughout onboarding, including leading customer meetings, setting and managing expectations, building stakeholder alignment, and managing risks and escalations
Work with technical partners at the customer (or 3rd parties) to operationalize data access and eligibility file management, including finalizing file/data requirements, setting up file transfer and validation, and ongoing issue resolution
Prepare, execute and participate in special events held for or hosted by clients
Prepare slide presentations and reports in a consumable client format that delivers actionable insights post launch
Manage project expectations through regular meetings, project status reports and maintaining great relationships
Build out standard onboarding work, templates, playbooks to drive continuous improvement and best practice development in our approach
Lead Cross-functionally
Assist in managing client issues/escalations and mobilize internal teams such as Client Success & Growth, Client Integration, Clinical Delivery, Product, Member Operations and Business Development, to drive resolution
Work cross-functionality with teams such as Clinical Delivery, Product, Marketing, Engineering, Billing Operations and Executive teams to ensure client/market feedback is shared for ongoing improvements
Partner with Client Marketing to develop pre-launch member promotional strategies and toolkits that will increase member engagement, enhance program results, and optimize overall client satisfaction
Provide input and recommendations for improvements for internal processes to provide efficiency and effectiveness.
Serve as internal team SME/point person to ensure efficiency and consistency across the onboarding lifecycle
Assist in driving internal alignment and manage downstream clients with internal cross-functional teams

Client Onboarding & Operations Associate

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