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CTS
Springfield/Burlington, Massachusetts
Source: CTS careers · View original posting
From CTS's posting. “We” and “our” refer to the employer.
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.
Learn more about us at https://www.charterts.com
JOB SUMMARY
The Service Delivery team at CTS consists of Service PODs and an Incident Response team (NOC/SOC/Escalations). The Field Services Engineer is directly involved with the Service PODs. The PODs are responsible for delivering day to day technical services as per our contracts with our clients. The Field Service
Engineer will work within a designated POD which includes a carefully selected list of clients. The Field Service
Engineer is responsible for performing scheduled and dispatch field visits to CTS clients or CTS itself. As an FSE
, you are responsible for the delivery of impeccable troubleshooting and general support of our clients’ technical environment while also providing impeccable quality work and customer service.
This is a full-time technical position as an individual contributor.
This is Field Services position, which requires 2 to 3 visits per week to client sites. There will be work from home days occasionally with the expectation that if a dispatch is needed the engineer will be able to fulfill it.
Compensation
The salary range for this role is $60,000-$80,000/annually
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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