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Santa Clara, California, United States
Source: ServiceNow careers · View original posting
From ServiceNow's posting. “We” and “our” refer to the employer.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Multimodal team is transforming how ServiceNow understands multimodal content, including documents, images, and videos, by bringing the latest advances in AI into enterprise workflows. We build and own the platform services and products that power use cases across document extraction, visual understanding, and agentic automation. Our team includes ML engineers and applied researchers who are passionate about turning cutting-edge research into reliable products that deliver real customer impact.
Job Description
The Machine Learning Engineer designs, builds, deploys, and operates the services behind ServiceNow's multimodal AI capabilities, helping the platform understand documents, images, and videos. The Engineer works on the platform services and products that bring LLMs into reliable, scalable enterprise features. This role needs someone who cares deeply about building production-ready ML services: designing clean APIs and pipelines, deploying and scaling services on Kubernetes, and keeping them fast, observable, and resilient.
The Engineer owns the quality and correctness of what ships, whether the code was written by a human or with the help of AI coding agents.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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