From MyMichigan Health's posting. “We” and “our” refer to the employer.
Summary
This position acts as the front-line person and provides clerical, secretarial and receptionist support for the practice. Coordinates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance information, confirming patient demographic information and collecting payments and may be required to schedule tests and/or procedures and process referrals.
Coordinates activity between front office, clinical staff, patients and providers. As the initial contact person for the practice, demonstrates respect, kindness, compassion, courteousness and professionalism to patients, families and visitors. This position will demonstrate excellent customer service to a diverse patient population. Performs other diverse duties as assigned.
Responsibilities
(30%)*
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Patient Check in: Greet patient in a pleasant and professional manner
Verify patient information by asking the patient to validate current demographics and insurance information
Enter all information for new patients and scan a copy of the identification and insurance cards
Verify insurance eligibility
Have patients sign appropriate forms and distribute privacy and office policies
Collect any co-pay or deductible and outstanding balances due and provide receipts
(30%)*
Patient Check out: Provide patient with patient plan and appropriate patient education material when indicated by provider
Schedule return appointments as requested by the provider
Schedule or verify miscellaneous testing, e.g. radiology, lab as requested by provider
Make appropriate specialist referrals as requested by the provider
(40%)*
Clerical business responsibilities: Follow up on patient no-shows with a telephone call by end of day
Document missed appointments, cancellations, etc. in NextGen
Assist patients with completion of disability forms and record requests
Inventory and stock patient education material approved by provider
Reminder phone calls to all patients for next day appointment
Count and balance cash with patient charge tickets daily
Answer telephone within three rings, handle request appropriately and document in NextGen
Maintain patient recall list
Twice daily, review ICS images and file appropriately
Address NextGen task list as appropriate throughout the day
Generate appropriate NextGen reports for ERX, diagnostics, etc.
Assure patient reception area is neat and orderly with current reading material available
OTHER DUTIES AND RESPONSIBILITIES: Must be able to interact with co-workers and the general public in a friendly, courteous manner.
Must possess critical thinking/problem solving skills.
Must possess customer service skills.
Must be proficient in computer usage and electronic medical records.
REQUIRED EDUCATION, EXPERIENCE, TRAINING AND SKILLS
Knowledge of reading, writing, mathematical and computer skills.
Keyboarding skills needed to register patients and other office tasks.
Interpersonal skills needed to communicate successfully with individual and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting.
PHYSICAL / MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about the unit and hospital.
Overall vision is necessary; including reading, depth perception, close-up work and must have a peripheral field of vision.
Hearing and speech on the phone as well as in person are necessary.
Must be able to communicate verbally in person, on the phone and in writing.
Frequently required to sit/stand/walk for long periods of time.
Some exposure to blood borne pathogens and other potentially infectious material.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Equivalent Experience and Other Comments (Education)
Education:
HIGH
Equivalent Experience:
Associates degree preferred.
Education Specialization:
Essential:
true
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES: (30%)*
Patient Check in: Greet patient in a pleasant and professional manner
Verify patient information by asking the patient to validate current demographics and insurance information
Enter all information for new patients and scan a copy of the identification and insurance cards
Verify insurance eligibility
Have patients sign appropriate forms and distribute privacy and office policies
Collect any co-pay or deductible and outstanding balances due and provide receipts
(30%)*
Patient Check out: Provide patient with patient plan and appropriate patient education material when indicated by provider
Schedule return appointments as requested by the provider
Schedule or verify miscellaneous testing, e.g. radiology, lab as requested by provider
Make appropriate specialist referrals as requested by the provider
(40%)*
Clerical business responsibilities: Follow up on patient no-shows with a telephone call by end of day
Document missed appointments, cancellations, etc. in NextGen
Assist patients with completion of disability forms and record requests
Inventory and stock patient education material approved by provider
Reminder phone calls to all patients for next day appointment
Count and balance cash with patient charge tickets daily
Answer telephone within three rings, handle request appropriately and document in NextGen
Maintain patient recall list
Twice daily, review ICS images and file appropriately
Address NextGen task list as appropriate throughout the day
Generate appropriate NextGen reports for ERX, diagnostics, etc.
Assure patient reception area is neat and orderly with current reading material available
OTHER DUTIES AND RESPONSIBILITIES: Must be able to interact with co-workers and the general public in a friendly, courteous manner.
Must possess critical thinking/problem solving skills.
Must possess customer service skills.
Must be proficient in computer usage and electronic medical records.
Knowledge of HIPAA & TJC.
Qualifications
REQUIRED EDUCATION, EXPERIENCE, TRAINING AND SKILLS
Knowledge of reading, writing, mathematical and computer skills.
Keyboarding skills needed to register patients and other office tasks.
Interpersonal skills needed to communicate successfully with individual and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting.
PHYSICAL / MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about the unit and hospital.
Overall vision is necessary; including reading, depth perception, close-up work and must have a peripheral field of vision.
Hearing and speech on the phone as well as in person are necessary.
Must be able to communicate verbally in person, on the phone and in writing.
Frequently required to sit/stand/walk for long periods of time.
Some exposure to blood borne pathogens and other potentially infectious material.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
