Forward Deployed Operator

About the Role

Join a healthcare workflow automation team as a Forward Deployed Operator, owning the delivery and ongoing reliability of customer automation workflows. You will work directly with healthcare operations teams, turning real-world processes into practical automations while sharing customer insights with product and engineering.

What You'll Do

• Lead customer engagements from proof of concept through kickoff and implementation, building and delivering workflows with AI-assisted tools.
• Discover healthcare processes and standard operating procedures, then translate them into clear workflow requirements.
• Manage several implementations at once and monitor production workflows, investigating failures as customer systems change.
• Become the primary relationship owner for customers moving from proof of concept to a full contract.
• Share recurring issues, edge cases, and customer needs with engineering to help guide product improvements.

What We're Looking For

• At least 1 year of experience in a customer-facing, operations, or implementation role.
• Strong attention to detail and the ability to turn ambiguous needs into actionable specifications.
• Comfort learning AI tools and working with no-code or low-code automation platforms, including browser automation workflows.
• Clear communication skills and the ability to build trust with non-technical healthcare stakeholders.
• A flexible, resourceful problem-solving approach; an engineering background is not required.