layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
TOC CUSTOMER SERVICE LEAD
San Antonio, TX, US
Source: Dollar General careers · View original posting
- Employment
- full time
Employer job description
From Dollar General's posting. “We” and “our” refer to the employer.
Serves as the subject matter expert for all TOC processes and best practices, providing critical support in a 24/7 transportation environment. Handles escalated cases, analyzes trends, and coordinates team workflows to ensure smooth operations and informed decision-making.
SUNDAY-WEDNESDAY 6PM-5AM
The TOC Customer Service Lead plays a critical role in the 24/7 Transportation Operations Center (TOC), serving as the subject matter expert on all TOC processes and best practices. This role requires a high level of critical thinking to handle escalated, complex cases, analyze trends, and make informed decisions in support of drivers, store teams, and field operations. The Lead provides operational support for the supervisor, coordinating workflows and ensuring seamless team operations.
Job Responsibility
Escalated Case Management & Critical Analysis (55%)
- Independently handles escalated cases, using advanced critical thinking to assess complex issues and implement long-term solutions.