Position Summary:
The Dispatcher performs a variety of duties, including typing, filing, answering phones, receiving and communicating information and performing other technical and administrative functions in an active office setting. The primary goal of the dispatcher is to receive information from a variety of sources, and to provide that information to drivers in a timely and efficient manner.
Under general supervision, the Dispatcher performs transportation scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public.
We Care Daily Clinics’ mission is to meet patients where they are and facilitate services for them. We adhere to a harm reduction model, that values medication assisted treatment and prefers it as a method of addressing opioid addiction. We Care Daily Clinics believes that every patient deserves to be treated with respect, compassion, and dignity.
Essential Job Functions:
Receive, relay and/or transmit dispatch for transportation in the most accurate and efficient and timely manner.
Maintain a log of radio transmissions, telephone calls and other pertinent information and facts.
Maintain reports from transportation drivers.
Maintain strict confidentiality in building security system and patient confidentiality
Anticipates weather complications along routes and at the drivers' destinations; communicates delays and route changes, as necessary
Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
Monitor and track vehicle locations and driver status.
- Monitors daily logs and cameras for errors and/or compliance violations
- Monitors drivers' working hours to ensure compliance with federal and state laws and regulations
- Readiness and area knowledge to cover unexpected routes or staffing shortages to assure customer needs are met
- Prepare reports as instructed for review
- Ability to work weekends/extended hours on rotation
- Performs other related duties as assigned
Required Qualifications and Skills:
Ability to manage your time efficiently.
Work well when supervisors are not present.
Candidates shall be subject to all applicable regulations; alcohol testing and employment will be contingent on the results of said testing.
Must successfully pass a background investigation and a reference check with previous employers.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Customer-focused attitude with a commitment to providing high-quality service.
Preferred Qualifications and Skills:
- Proficiency in using dispatch software and GPS tracking systems.
- Previous experience as a dispatcher, preferably in the transportation or NEMT industry.
Position Requirements:
Education:
High school diploma or GED; supplemented by 4 to 9 months of vocational/technical training in office practice and procedures.
Experience:
Six months previous experience in operation of radio communication equipment, up to 3 months driving experience and possess knowledge of computer programs; or an equivalent combination of education, training, and experience.
Equal Employment Opportunity (EEO) Statement
Tribal Preference Statement
In accordance with applicable Tribal and Federal laws, Tribal preference will be given to qualified candidates who are members of a federally recognized tribe. We Care Daily Clinics and Indigenous Pact are proud to partner with Tribal communities to expand access to high-quality, culturally grounded care.
