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Heritage Exposition Services
Phoenix, AZ, US; St. Louis, MO, US
Source: Heritage Exposition Services careers · View original posting
From Heritage Exposition Services's posting. “We” and “our” refer to the employer.
Job Overview & Purpose
The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on-site trade show services, and vendor product shipments.
As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site.
Reports to: Customer Service Representative Manager
This position is full-time and in-person, requiring regular travel to trade show sites and on-site customer service operations. Travel will be required for event setup, execution, and teardown, and employees must be available for weekend work and extended hours as needed, depending on show schedules.
Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs.. Periodic bending, reaching, twisting, carrying, pushing, and pulling.
Heritage Exposition Services is a DRUG-FREE WORKPLACE and requires pre-employment drug and background screenings.
Strong mathematical skills for invoicing and order processing (calculating taxes, discounts, percentages).
Excellent verbal and written communication skills with a strong customer service mindset.
Highly organized and detail-oriented with the ability to multi-task in a fast-paced environment.
Ability to work independently and proactively solve problems while maintaining professionalism.
Valid driver's license and reliable form of transportation
Previous experience in the hospitality, event services, or sales industries.
Experience handling order processing and exhibitor services for trade shows or large-scale events.
Experience with customer relationship management (CRM) systems.
At Heritage Exposition Services, we require all team members to uphold our H-Hour Service commitment, ensuring that every client receives the highest quality experience—no exceptions. Our team is dedicated to excellence, responsiveness, and professionalism in every interaction, maintaining the standards that set us apart in the industry.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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