layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…From Impact's posting. “We” and “our” refer to the employer.
Role Title: Manager, Customer Solutions
impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every t9ype of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
impact.com:
impact.com
’s global support organization is in the midst of a transformation, scaling rapidly while integrating advanced AI and automation to deliver a world-class customer experience. We are looking for a seasoned Customer Solutions / Customer Support Manager to oversee and elevate a high-performing team of Support Specialists in our Columbus office.
Our global support team handles all customer queries for the thousands of brands and millions of partners in the impact.com ecosystem. Operating across the US, South Africa, Singapore, Malaysia, Japan, and Australia, we require an operationally rigorous leader who models excellence, navigates complex cross-functional workflows, and confidently drives team performance.
Work in our Columbus office is hybrid, with a requirement of being in-office three days a week.
Salary Range: $90,000 - $110,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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