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GetYourGuide
Berlin
Source: GetYourGuide careers · View original posting
From GetYourGuide's posting. “We” and “our” refer to the employer.
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Team mission
The Care team at GetYourGuide exists to make every interaction with our platform - for travellers, suppliers, and partners - feel effortless, trusted, and human. We sit at the intersection of customer experience, operational excellence, and business strategy, and we play a critical role in ensuring that the people who power our marketplace can thrive on it. From how we design our support channels to how we measure and improve satisfaction, Care is a strategic function that directly shapes GetYourGuide's reputation and growth.
Within Care, the Care Experience & Strategy team drives the thinking and direction behind how we support our stakeholders at scale. We translate company strategy into Care roadmaps, lead cross-functional initiatives that improve the experience of travellers, suppliers, and partners, and ensure that data and insight - not assumption - guide every decision we make. As Senior Strategy Lead for Partner Support & Success, you will be a senior individual contributor
, owning the strategic agenda for how Care serves and grows our supplier and partner relationships, with direct impact on stakeholder satisfaction and GMV.
Your mission
Define and own a stakeholder segment of the Care strategy, starting with partner and supplier support and success setting the direction for how we engage, support, and grow these relationships, and translating company OKRs into a clear, prioritised Care roadmap
Own the quarterly Voice of Partner process: further develop how we capture, synthesise, and act on partner feedback at scale, and ensure those insights create meaningful feedback loops into Product, Supply, and Care leadership
Set and own partner target-setting
Lead the strategy definition for long-term, transformational projects in our partner support and success space - owning the vision, the business case, and the cross-functional alignment needed to move from ambition to roadmap
Your toolkit
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘ how we hire
’ and ‘
’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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