layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Supervisor, Information Governance Operations at Gibson Dunn

Workflow Coordination and Coverage
Coordinate the daily workflow of the IG Operations team members, including scheduling and coverage planning.
Run the shift handoff protocol across three time zones, confirming that open requests transfer cleanly at each shift boundary and that no active request stalls overnight.
Review the team’s work for accuracy, completeness, and adherence to documented procedures.
Participate in the hiring process for the team, including screening and interviewing candidates.
Train team members on firm systems, transfer procedures, and the documented intake criteria.
Queue and Service Delivery
Operate the single intake point for data transfer requests; triage, prioritize, and assign every request received.
Balance load across the team so that a single large departure or arrival does not stall work queued behind it.
Confirm that every accepted request is progressing, and intervene on requests that are blocked, aging, or at risk.
Monitor and report on service levels for transfer completion once queue data supports defensible targets.
Carry a share of the transfer queue directly on an ongoing basis.
Governance and Escalation
Handle exceptions and novel cases escalated by team members, including approval triggers, conflicts questions, applicable regional requirements, and client consent adequacy.
Identify when a transfer requires review by the Office of General Counsel, Conflicts, or Information Security, and route it for that review.
Maintain the documented intake criteria and recommend revisions as regulation, client engagement terms, and firm policy change.
Serve as the firm's point of contact for departing and arriving partners on data transfer matters, maintaining strict confidentiality in situations that are frequently competitively sensitive.
Confirm that chain of custody documentation is complete and defensible for every transfer processed by the team.
Function Build and Reporting
Establish the intake system of record and the queue reporting that supports capacity planning, service level measurement, and future staffing decisions.
Document standard operating procedures for transfer execution and information governance operations work.
Take handoff of transfer execution from Onboarding and Offboarding, transitioning that team to a requesting function while maintaining continuity of in-flight requests.
Plan team capacity for the retirement of legacy platforms, including ShareFile, and for the remediation volume those retirements generate.
Report queue volume, cycle time, exceptions, and capacity to the Senior Manager, Information Governance on a defined cadence.
Support evaluation, selection, and implementation of a matter mobility or data transfer platform, and carry out the resulting operational workflows.
Coordinate and perform the team’s operations work between transfer surges, including records disposition, iManage workspace remediation, and migration off deprecated platforms.
Additional duties as assigned.

Supervisor, Information Governance Operations

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