layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Virtual Chief Information Officer at WEBIT Services

Pre-Sales
Review final WEBIT Pre-Sales proposal documents BEFORE any proposal is made to clients. This is critical to ensure the vCIO is not handed a situation that doesn't fit with the WEBIT offerings.
Post Sales
Conduct client end-user onboarding meetings with WEBIT Sales Rep to explain the WEBIT Onboarding process and show clients how to interact with our Help Desk. Ensure the client understands the process while emphasizing our commitment to Customer Service.
Plan, communicate and set expectations for all remediation projects. Is the client liaison for all communications about the entire WEBIT Solutions Stack including all projects and ensure the Field/Project team is meeting the set expectations for time, customer service and quality.
Work with the Field Team, Help Desk, other Impact departments and the sales team to plan, prepare for and conduct Technology Business Reviews (TBR's) meetings with clients.
Keep all client management documentation up to date and continuously review for accuracy.
Prepare and provide monthly ticket entry reports on all tickets entered by Help Desk, Field Team and vCIO roles per client.
Lead technical discussions with clients as it relates to their business.
Continuously work to provide the client with the right technology to accomplish business goals and objectives.
Technical
Manage the client relationship from the WEEBIT perspective. Set goals and expectations for all aspects of WEBIT with the client.
Work with the Field Team to create and review the technical project plans for remediation projects.
Review pre-configured RMM reports and uses the RMM reporting features to provide client facing IT informational reports with insight that provides value to the client.
Review reports for trends, commonalities, best practices, etc. and explain the findings in layman terms to client contacts.
Demonstrate expert level knowledge of all WEBIT service offerings.
Provide licensing guidelines, partner offerings, etc.
Work with the Field Team and Help Desk teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching, Line of Business application updates, A/V profiles and scan schedules, Workstation clean up, Active Directory management and all network documentation (Manage the process and ensure this work happens).
Review, validate and edit all client documentation in the IT Glue DB for each assigned client.
General
Participate in ongoing training and attainment of certifications.
Develop and maintain relationships with customers that further develop our company's positive reputation through exceptional customer service.
Maintain relationships with vendor contacts that are beneficial to the company.
Work with Field Team and Director of Service to outline the long-term technology goals of each assigned client.
Work with the WEBIT team to help define, streamline, improve and advance the vCIO role along with other WEBIT team initiatives.
Professional Development
Develop personal skills to efficiently and effectively work individually and as a member of the WEBIT team.
Participate in company-sponsored job-related activities and training to further develop your technical and interpersonal skills.
Stay abreast of current IT trends, standards, solutions and services.
Continuously works to learn about new technologies in general IT. Works to develop industry specific IT knowledge for the types of clients in their portfolio.

Virtual Chief Information Officer

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