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NEW YORK, NY; 110832-NY-30 Hudson Yards, New York
Source: Wells Fargo careers · View original posting
From Wells Fargo's posting. “We” and “our” refer to the employer.
Wells Fargo is seeking a Senior System Operations Engineer to join our End User Support team supporting Markets Traders and Investment Banking groups. Learn more about the career areas and business divisions at WellsFargoJobs.com.
You will be responsible for providing platinum-level, end-to-end desktop and voice support to Trading Floor employees and Investment Bankers by analyzing client needs and determining the impact on the client and systems environment. You will participate in the planning, installation, and troubleshooting of new or modified desktop hardware, software, applications, and operating systems to meet client requirements.
Lead or participate in initiatives and projects and act as a subject matter expert on issues escalated from Operations internal alerts, Help Desks, Support Groups, and other departments
4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of experience providing enterprise-level desktop support, including analysis and resolution of moderately complex desktop support issues requiring in-depth review
1+ years of experience supporting and administering Microsoft Intune or Microsoft Entra ID (Azure AD)
1+ years of Experience supporting cloud-based telephony and collaboration platforms, including Cloud9, Teams Phone, and related voice technologies. Ability to troubleshoot voice connectivity, user provisioning, trading turrets, and call quality issues in a fast-paced environment
1+ years of experience supporting Cloud PC, VDI, or virtual desktop environments
Strong analytical skills with a high level of attention to detail and accuracy.
Experience troubleshooting software and application issues.
Knowledge of remote access technologies
Experience supporting an Active Directory-integrated environment.
Working knowledge of Windows command-line tools and PowerShell.
Job Expectations:
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$50.00 - $80.77
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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