layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Core Support Intern (Hybrid) at KnowBe4

You're the kind of student who enjoys solving technical puzzles, stays organized when managing multiple priorities, and genuinely likes being the person who helps others understand complex technology.
Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program
—you're building technical knowledge and looking for hands-on experience applying what you're learning.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users—you write professional emails, speak confidently on customer calls, and know how to adjust your approach based on who you're helping.
Natural troubleshooting mindset
—you're comfortable investigating problems methodically, researching solutions independently, and applying logical thinking to diagnose issues you haven't seen before.
Excellent organization and time management
—you can manage multiple support tickets simultaneously, follow through on commitments, and work effectively with minimal supervision once trained.
Collaborative team player with strong interpersonal skills—you work well with diverse teammates, ask for help when needed, and contribute positively to team success.
Accountability and professionalism
—you demonstrate integrity in customer interactions, take ownership of tickets assigned to you, and show respect for both customers and colleagues.
Bonus points if you have: Coursework or certifications in network administration, networking fundamentals, or system administration
Basic understanding of security concepts, phishing, or social engineering tactics
Familiarity with ticketing systems or customer support tools
Experience with virtual environments, troubleshooting, or technical configuration
Interest in pursuing a career in technical support or cybersecurity
Why You'll Love It Here
Real-World Experience: Build practical technical support skills that employers value; you'll work on actual customer issues, use professional support tools, and develop troubleshooting abilities that translate directly to your career.
Hands-On Technical Learning: Gain experience replicating real-world technical issues in virtual environments, giving you safe space to investigate problems, test solutions, and build confidence solving complex technical scenarios.
Cybersecurity Expertise: Develop an understanding of defense-in-depth and other security concepts with hands-on experience—deepening your knowledge of social engineering threats, security awareness strategies, and how organizations protect against cyberattacks.
Mentorship & Growth: Work alongside experienced Technical Support professionals who invest in your development, answer your questions, and help you build both technical and professional skills in a supportive team environment.
Career Foundation: Gain experience that opens doors - many of our full-time Technical Support team members and other roles across the company started as interns who proved their value and grew with us.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.

Core Support Intern (Hybrid)

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