PRIMARY DUTIES:
The Infraction Review Technician is a role supporting parking enforcement throughout Canada.
PRIMARY TASKS AND RESPONSIBILITIES:
Analyze, verify, and process electronic parking violations quickly and efficiently.
Validate parking session details, including entry, violation, and exit timestamps, as well as vehicle photo flows and other relevant information.
Data entry.
Navigate through multiple databases simultaneously.
Remotely identify and report technical errors with software.
Provide assistance and report issues related to parking camera obstructions, adjustments, focusing, etc.
Assist and carry out special projects as requested by a direct supervisor or team leader.
Assists with hardware asset management, when applicable.
Process hardware shipping and receiving, when applicable
Assist and carry out special projects as requested by a direct supervisor or team leader.
Other duties as assigned.
COMPENTENCIES:
Strong, clear and effective English & French written and verbal communication skills
Attention to detail and accuracy.
Demonstrated record of providing strong customer service in a multi-tasking environment.
Exceptional time management and multitasking abilities.
Remaining positive and persistent in the face of challenges.
- Ability to cope with stressful situations and maintain a calm and professional demeanor
- Good organizational skills
- Ability to adapt to evolving environments
Ability to work in a team.
Flexible, reliable and trustworthy.
Time management skills to multitask and adhere to SLAs.
Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently.
Good problem-solving skills
Basic proficiency of operating systems and infrastructure, networking basics, software, and applications.
Ability to quickly learn new technologies
Ability to lift and move boxes and materials weighing up to 50 pounds
REQUIRED EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Webex Contact Center Platform, preferred
- Customer Service: 1 year, preferred
- User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools
TECHNICAL REQUIREMENTS:
- Webex Contact Center (WXCC), preferred
- Salesforce (preferred) or other relevant CRM or Ticketing software
- Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint
- Parking Enforcement Software, a plus
LANGUAGE SKILLS:
Fluency in French and English (oral and written). New Era Customers are more than 80% English-speaking.
WORK ENVIRONMENT:
This role will be performed on-site.
EXPECTED HOURS OF WORK:
Typically, standard business hours Monday through Friday 8:00AM – 4:00PM.
TRAVEL:
No
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View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
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@neweratech.com
. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com.
