Operations Coordinator- 3rd Shift

While this is a hybrid position, successful candidates must be able to commute to Akron, OH based on business needs. POSITION OVERVIEW: Requires multiple skill sets and the ability to quickly adjust and adopt the best approach for each aspect of the job. These various skill sets can run congruently during any given interaction and typically occurs in a very fast paced environment requiring quick and accurate response times.

Required to have general knowledge of all aspects of the operations arena, specifically fleet operations, dispatch and account management, in order to provide an exceptional and seamless experience for the customer and the fleet. ESSENTIAL FUNCTIONS Quickly processes multi divisional capabilities from customer phone, email and bid board inquiries. Follow all guidelines and operational procedures specific to Transportation Security Administration (TSA), HazMat, International, and Department of Transportation (DOT) regulations.

Determines any objections for the purpose of closing business including the ability to offer multiple solutions for a customer centric approach. Monitors the progress of multiple shipments processed while proactively identifying and responding to any potential issues or alert notifications. Interacts and communicates with internal and external fleet. Monitors and ensures accuracy in the freight management system. Provides proactive shipment status updates to the customer.