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Job opportunity
Manager, Customer Analytics
USA NY - New York - 80 Pine Street
Source: Western Union careers · View original posting
- Pay
- $120,000 — $160,000 USD per year
- Employment
- full time
Employer job description
From Western Union's posting. “We” and “our” refer to the employer.
As a Manager, Customer Analytics at Western Union, you will serve as a strategic analytics partner to the Digital Go-to-Market (GTM) organization, helping drive customer growth, retention, revenue optimization, and overall business performance through data-driven insights.
In this role, you will leverage customer, transaction, corridor, and regional performance data to identify growth opportunities, evaluate business initiatives, and support strategic decision-making. You will lead customer cohort analysis, forecasting, financial modeling, executive reporting, and performance diagnostics while partnering closely with Finance, FP&A, Marketing, Product, Pricing, Analytics, and GTM leaders.
Your ability to transform complex data into actionable business recommendations will directly influence customer strategy, investment decisions, and business outcomes across key digital markets.
In this role, you will:
Analyze customer acquisition, activation, engagement, retention, transaction behavior, and revenue trends to identify growth opportunities and business risks.
Conduct deep customer, corridor, and regional performance analyses to uncover key drivers of business performance.
Develop and maintain customer cohort models, retention frameworks, and customer lifetime value (CLV) analyses.
Build forecasting models and support budgeting, planning, and long-range forecasting activities in partnership with FP&A.
Create financial models that evaluate growth initiatives, business investments, and strategic opportunities.
Perform scenario planning and sensitivity analyses to support strategic decision-making.
Design, develop, and maintain executive dashboards and KPI reporting frameworks using business intelligence and visualization tools.
Create scalable and automated reporting solutions that improve visibility into business performance and reduce manual reporting efforts.
Ensure reporting consistency, data accuracy, and alignment with agreed-upon business definitions and metrics.
Partner with Product, Marketing, Finance, Pricing, and GTM teams to evaluate initiatives and measure business impact.
Conduct root-cause analyses to explain business performance changes and recommend corrective actions.
Translate complex analytical findings into clear business insights, recommendations, and executive presentations.
Support executive requests, business reviews, and strategic projects requiring advanced analytical expertise.
Serve as a trusted analytics advisor and influence key decisions through objective, data-backed recommendations.
Drive adoption of data-driven decision-making practices across the organization.
Basic Qualifications
5+ years of experience in Customer Analytics, Business Intelligence, Strategy, Finance, FP&A, Consulting, Growth Analytics, or related analytical disciplines.
Benefits
- You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
- ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
- Your United States – Specific Benefits Include
- Paid Time Off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Student Loan Repayment (below manager level only)
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly
- Recognition Program “Game Changers”
- Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
- 401K plan
- For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Compensation
Salary
Annual base salary range is $120,000 – 160,000 USD per year. Total on-target compensation includes a base salary, short-term, and long-term that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
As part of the application process, all applicants are required to take live assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com .
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
10-31-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 2 days ago
- Status
- Listed as a current opening
- Apply goes to
- Workday, the employer's hiring system