layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Senior Technical Program Manager at Microsoft

Experience with large-scale cloud infrastructure, datacenter operations, service operations, or other high-availability technical environments.
Experience with Breakfix, incident recovery, capacity recovery, fleet health, remediation, or operational service management.
Experience using operational metrics such as First Pass Yield, throughput, backlog, TTR, SLA attainment, or productivity to identify problems and drive measurable improvements.
Experience applying continuous improvement, Kaizen, Lean, root-cause analysis, or similar structured problem-solving approaches to operational problems.
Experience partnering across operations and engineering organizations to translate operational requirements into process, workflow, automation, or tooling improvements.
Experience with executive-level operational reporting and business reviews, including synthesizing complex data into clear insights, risks, decisions, and actions.
Demonstrated ability to operate effectively in ambiguous environments, identify systemic problems, establish structure and ownership, and drive work to measurable outcomes.
Experience translating operational performance data and business requirements into prioritized actions, improvement initiatives, and measurable outcomes.
Demonstrated experience identifying and addressing process, workflow, or operational performance gaps, including driving corrective actions through implementation.
Experience establishing and managing program objectives, success measures, milestones, dependencies, risks, and accountability.
Strong written and verbal communication skills with demonstrated ability to communicate complex operational issues, risks, and decisions clearly to both technical teams and senior leadership.
Demonstrated ability to influence and drive alignment across decentralized organizations without direct authority.
Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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Senior Technical Program Manager

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Equal opportunity and accommodations

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