layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Tempe AZ; Tempe (Prior to Regional Phoenix) AZ; Denver CO; Dallas TX; Plymouth MA
Source: US Foods careers · View original posting
From US Foods's posting. “We” and “our” refer to the employer.
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
This position has been segmented as hybrid, meaning the work is a combination of approximately 90% remote/virtual and 10% onsite. Candidates must reside within 50 miles of a US Foods distribution center, regardless of region.
This role will primarily be performed remotely, with onsite attendance at the local distribution center approximately once per month and occasionally as needed for training, meetings, or other business needs.
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.
Schedule
Benefits: Full US Foods Benefits - DAY 1!
medical, dental, vision, 401K, life insurance, and much more!
US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.
Main Ingredients of the Job
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
Relationships
Internal: Sales, Operations / Distribution / Support
External: Customers
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Stryker · Fort Worth, Texas; Texas, Virtual Address; Dallas, Texas
Synchrony Financial · Other Remote TX; Dallas Engagement Hub TX
Service Corporation International · TX, Dallas; 6300 South R.L., Thornton Freeway, Dallas, TX - Laurel Land Mem Park - Laurel Land Funeral Home
Service Corporation International · TX, Dallas; 6300 South R.L., Thornton Freeway, Dallas, TX - Laurel Land Mem Park - Laurel Land Funeral Home
Baxter · Arizona (remote); MN0300 - St. Paul, MN - 1020 West County Road F; New Mexico (remote); Dallas, TX (remote)
Amazon · Seattle, WA; Dallas, TX