layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Account Relationship Specialist (Provider Success) - Mountlake Terrace, WA at Mindful Support Services

Guide Providers Through Practice Launch
Serve as the primary point of contact for providers after initial recruitment, guiding them through onboarding, creating sustainable business plans, validating readiness for partnership, addressing barriers to launch, and ensuring successful progression through key milestones.
Coach providers through the transition from clinician to business owner, helping them understand the operational, financial, and professional responsibilities of running a successful private practice.
Create sustainable business plans, establish timelines, and monitor progress toward key onboarding milestones.
Help providers navigate business setup, credentialing, compliance requirements, documentation expectations, and other practice-readiness activities.
Assess readiness, identify barriers and risk factors, and partner with internal stakeholders to determine appropriate next steps.
Support The Transition into Active Practice
Lead weekly post-launch consultations focused on real-time practice challenges, business performance, client retention, scheduling habits, documentation, and sustainable practice growth.
Help providers understand and improve key performance indicators, including client matching, client retention, attendance, schedule utilization, marketing, and overall practice sustainability.
Use data and provider goals to identify barriers, guide decision-making, and create practical action plans that improve practice health.
Help providers develop greater ownership and self-sufficiency as they learn to manage the day-to-day responsibilities of an active private practice.
Build Trust, Influence Action & Maintain Accountability
Evaluate and work through potential onboarding challenges with providers, helping determine their readiness to take on the operational, financial, and professional responsibilities of business ownership.
Build strong provider relationships while maintaining clear expectations, professional boundaries, and accountability for commitments.
Identify stalled progress or disengagement, assess root causes, and facilitate direct conversations that help providers re-engage and take action.
Balance provider support with partnership standards, including the ability to address concerns, deliver difficult feedback, and influence progress without direct authority.
Cross Functional Partnership & Coordination
Act as the central coordinator between providers and internal teams, ensuring clear communication and forward progress across multiple onboarding and post-launch workstreams.
Partner with Credentialing, Compliance, Billing, Operations, Client Services, and Clinical Leadership to manage dependencies, resolve issues, and support successful launches.
Maintain visibility across multiple systems, proactively identify risks, escalate concerns, and coordinate solutions with key stakeholders.
Develop expertise in how onboarding, credentialing, compliance, billing, and operational processes work together so you can guide providers effectively.
What Makes Someone Successful in This Role?
Relationship builders who establish trust, provide coaching, and maintain accountability.
Comfortable having direct conversations, delivering feedback, and influencing outcomes without formal authority.
Highly organized and energized by managing a portfolio of providers, multiple priorities, and competing deadlines.
Comfortable using data and performance metrics to guide conversations, decisions, and action plans.
Persistent, resourceful problem-solvers who look for ways to improve processes and results.
Adaptable professionals who can work effectively through ambiguity, changing priorities, and evolving business needs.
Are Interested in the mental health field and in helping clinicians develop strong business habits and practical practice-management skills.
Curious learners who thrive in a fast-paced, goal-oriented environment.
Why This Role Is Different
This role is ideal for professionals who enjoy coordination, relationship management, and driving complex processes forward, but are ready for a broader challenge.
Beyond onboarding, this role supports providers through the critical early stages of practice ownership, helping them build sustainable business habits, understand performance metrics, navigate operational challenges, and develop thriving private practices.
As an Account Relationship Specialist, you will do more than manage tasks and timelines. You will serve as a key partner in evaluating provider readiness, navigating complex onboarding scenarios, coordinating across multiple departments, and helping providers successfully transition into private practice.
Success in this role requires strong judgment, problem-solving skills, adaptability, and the ability to influence outcomes in an ever-changing environment. It is an excellent opportunity for someone looking to expand beyond traditional coordination responsibilities and take on a more strategic, high-impact role.

Account Relationship Specialist (Provider Success) - Mountlake Terrace, WA

Employer job description

Key Responsibilities

Requirements

Preferred Qualifications

Benefits

Compensation & Benefits

About this listing

Listing check

Similar jobs

Similar jobs