ACEP Support Representative (Customer Service, Remote)

Be the friendly first voice that fills our events

You're an outgoing person who loves talking with different personalities. You build rapport quickly, you keep the details straight, and you're at your best when the phone, inbox, and chat are all active at once. If that sounds like you, the Precoa ACEP Support Team wants to meet you.

This is a remote customer service role built around one of our premier lead sources: advertised community education events. You're the first person families talk to, and you start your day early with a team that notices good work and helps you grow.

What You'll Do (and Why You'll Love Doing It)

• Welcome every caller.
• You'll answer incoming RSVP calls from people interested in our community education events. Your warmth and clarity set the tone for their first experience with Precoa, and you'll sharpen your phone skills with every conversation.
• Keep events running smoothly.
• You'll maintain the RSVP process so each event is organized and ready to go. Your attention to detail is what makes the day feel effortless for attendees and our teams.
• Connect in the way people prefer.
• You'll communicate by phone, email, and chat, adjusting your approach to each person. You'll become a confident, versatile communicator, which is a skill that carries into any career.
• Work as part of a team.
• You'll take direction from different team members, balance competing priorities, and raise a flag early when something looks off. You'll build trust and a reputation for craftsmanship, and that opens doors to what's next at Precoa.
• Are you ready to be the voice that gets families through the door?

Requirements

• If you have these skills, we want to talk with you!
• This position is full time (40hrs, with Saturday/Sunday coverage required). Shift start time is 6am PST, 5 days/week must include Sat/Sun, 8hr days
• 1-2 years of administrative or customer service experience, or an undergraduate degree
• Proficiency in Microsoft Office, Google Drive, Zoom, and ADP
• Clear, empathetic communication: you speak clearly, listen well, ask for clarification, and write with strength and polish
• Professionalism and strong task management: you balance competing tasks with a positive attitude, organize information, and flag problems in a timely way
• Availability for a full-time schedule (40 hrs/week, 8-hour days) with a 6am PST start, five days a week including Saturday and Sunday

About Precoa

Known for its fun, upbeat culture, Precoa is a leader in the preneed insurance industry, providing an innovative marketing, lead generation, and appointment-setting program known as ProActive Preneed®️.

Our core values of kindness, progression and craftsmanship have led us to be named one of The Oregonian’s top workplaces for 15 consecutive years, and we support our external and internal partners with these core values in mind.

Our culture commitments to our employees include the ability to live happy, fulfilling lives, develop lifelong friends, accomplish meaningful work, discover and unleash your true potential, and to laugh and enjoy the journey together.

Headquartered in Portland, OR with a satellite office in Utah, everyone at Precoa is passionately focused on one thing: helping people plan today so their families can focus on connection when they need it the most.