layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Leader, Account Manager at Benchling

Lead and Develop the AM Team
Manage, mentor, and grow a team of AMs, including hiring as needed.
Foster a collaborative, commercially-minded culture that drives measurable renewal and retention outcomes for the business.
Ensure the team is highly enabled on Benchling's renewal playbook and can execute consistently across the portfolio.
Coach AMs on building strategic renewal plans and delivering renewal-focused business reviews that reinforce value, address risk, and secure executive buy-in ahead of contract end dates.
Drive Key Metrics and Program Success
Lead the team in achieving renewal, retention, and net revenue retention targets through strategic guidance and operational excellence. Particular focus on identifying contraction and churn risk early, and on surfacing expansion and upsell opportunities within the existing book.
Use data to identify at-risk accounts, renewal timing, and expansion signals across the customer portfolio, and develop account-specific plans to address them alongside the sales organization.
Provide the business with a predictable renewal forecast backed by leading indicators, ensuring risk and expansion signals are surfaced early enough to inform accurate, defensible projections rather than late-stage surprises.
Collaborate with cross-functional teams (CS, Sales, finance, Legal, Deal Desk) to ensure alignment on renewal strategy, pricing, and deal structure.
Adapt and Optimize Processes
Implement best practices for tracking renewal pipeline, standardizing risk and mitigation processes, and ensuring consistent, proactive coverage across the book.
Partner with CX Operations to identify and eliminate sources of AM toil, leveraging AI tools, automation, and improved workflows so AMs can focus on high-value renewal and expansion conversations.
Customer Advocacy and Support
Serves as a senior point of contact for complex or high-stakes renewal negotiations, supporting AMs in navigating contraction requests, pricing pushback, and competitive threats.
Champions the voice of the customer within Benchling, providing feedback to internal teams to inform pricing, packaging, and product decisions that affect renewal outcomes.
Guides AMs in navigating complex customer organizations to build multi-threaded relationships, identify economic buyers, and drive consensus around renewal and expansion decisions.

Leader, Account Manager

Employer job description

RESPONSIBILITIES

QUALIFICATIONS

Requirements:

About this listing

Listing check

Similar jobs

Similar jobs