layiq
worthy; deserving; fitting; suitable.
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Loading LAYIQ…Job opportunity
Arlington, VA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
We are looking for a Product Marketing Manager to serve as the Customer Insights Lead for our inbound freight and fulfillment programs (WePay and the Partnered Carrier Program). This role is the team's authority on who our shippers are, what they need, and why they adopt or churn — translating a fragmented picture of seller and vendor behavior into the insight that drives our product roadmap, commercial engagement model, and annual planning narratives (OP1/OP2, MBR/WBR, and leadership reviews).
You will own the "voice of the shipper" end to end: sizing opportunity, segmenting the book, surfacing the barriers that keep sellers off-program, and packaging those findings into crisp, data-anchored narratives that senior leaders use to make investment decisions. This is a high-visibility role for a builder who is equally comfortable in the data and on the page.
Key job responsibilities
Own the customer insights charter for WePay/PCP: build and maintain the segmentation, opportunity-sizing, and adoption-driver models that define how we prioritize sellers and shippers.
Author the customer-facing narrative inputs to OP1/OP2, MBR, and executive reviews — turning adoption, opportunity, and churn data into clear, defensible written documents in Amazon's writing style.
Run structured voice-of-customer work (surveys, interviews, win/loss, escalation mining) and synthesize it into actionable themes for product, BD, and account management partners.
Partner with BI and analytics to define the metrics and cohorts that measure adoption health, attrition risk, and addressable opportunity; ensure every number in a leadership doc ties to a source and a date.
Translate insight into action: recommend where the commercial and product teams should focus, and quantify the expected impact of each play.
Track the competitive and market landscape (3P carriers, alternative fulfillment paths) and keep leadership current on how shipper preferences are shifting.
Serve as the connective tissue across Product, BD, Account Management, and Operations — ensuring one shared, evidence-based understanding of the customer.
Global Logistics goal is to build and grow Amazon's inbound freight programs that let sellers and vendors ship to our fulfillment network on Amazon-partnered rates and service.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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