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Loading LAYIQ…Job opportunity
Nashville, TN
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
Are you passionate about making improvements to both internal and external customer experience? Do you thrive in a fast-paced, dynamic environment? Are you looking for a role with high impact and high visibility? We are looking for a motivated, organized self-starter to join as a Program Manager I on the Delivery Feedback and Insights (DFI) Performance team!
Key job responsibilities
Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
Manage project schedules with input from program/project teams, identifying key milestones.
Drive recommendations and prioritization with input from senior program managers.
Lead collaboration with business and technical teams to deliver solutions that are scalable, secure, and flexible while maintaining a strong customer focus.
Communicate clearly and concisely (verbal and written) to managers and cross-functional stakeholders on program status and decisions.
Track and report on key delivery performance metrics.
Own, track, and escalate issues to ensure they are addressed and resolved.
Serve as the primary escalation point for project team members.
The Delivery Feedback and Insights (DFI) team, part of the broader Delivery Service Partner (DSP) organization, maintains the end-to-end pipeline of Delivery Associate (DA) feedback, ingesting ~1.2M cases annually (globally). DFI investigates and issues infractions based on global standards and regional requirements, and the team’s goal is to achieve zero delivery complaints and industry-leading delivery standards across all geographies where the DSP Program operates.
To achieve that, DFI employs rigorous case management standards to produce delivery insights, equip DSPs with data-driven tooling to improve DA performance, and collect closed-loop feedback to enhance detection capabilities
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 50,100.00 - 87,600.00 USD annually
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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