layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Business Process Consultant (Temp) at Aya Healthcare

Partner with the APS Director and business leaders to identify opportunities to improve Fulfillment, Sales, Recruiting, client service, productivity, quality, cost, and operational performance.
Conduct structured discovery with frontline employees, recruiters, sales and account-management teams, managers, subject-matter experts, and technology partners.
Translate observations, process data, and stakeholder feedback into clear problem statements, opportunity areas, hypotheses, and measurable outcomes.
Map current-state workflows and identify bottlenecks, handoff issues, rework, unnecessary variation, and opportunities for automation or standardization.
Develop and compare future-state process recommendations, including process changes, training, configuration, low-code tools, reporting, automation, and custom technology.
Facilitate working sessions, interviews, workshops, and decision-making forums; build alignment across teams with different perspectives and priorities.
Build lightweight business cases and value hypotheses, including key assumptions, expected benefits, risks, dependencies, and implementation considerations.
Partner with Product, Technology, Business Intelligence, Finance, and Operations to pilot, implement, adopt, and measure improvements.
Document findings and recommendations in clear, executive-ready formats, including process maps, opportunity assessments, decision documents, and implementation plans.
Help develop repeatable APS methods, templates, and playbooks that can be used across future improvement efforts.
Required Qualifications: 5+ years of experience in business process improvement, operational excellence, transformation, management consulting, or a related field.
Experience improving complex, cross-functional processes in a service, sales, transactional, staffing, or technology-enabled business.
Experience improving processes that involve multiple teams, handoffs, systems, or decision points.
Demonstrated ability to conduct discovery with frontline users and convert qualitative and quantitative input into actionable recommendations.
Strong process-mapping, facilitation, workshop-design, and stakeholder-management skills.
Ability to distinguish the underlying business problem from a proposed solution.
Comfort evaluating build, buy, configure, process, training, and manual-workaround options.
Strong analytical skills and the ability to work with operational data in Excel or similar tools.
Ability to create clear business cases, value hypotheses, executive summaries, and implementation plans.
Excellent written and verbal communication skills, including the ability to facilitate conversations with senior leaders and frontline employees.
Strong judgment, intellectual curiosity, and comfort with ambiguity.
Ability to work independently while staying closely aligned with the APS Director and partner teams.

Business Process Consultant (Temp)

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