layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Business Systems Analyst, IT Vendor Operations at Block

Experience in IT support, business systems, or technical operations — ideally in a support or customer care environment
Familiarity with Salesforce administration or configuration (flows, queues, skills, user management)
Strong troubleshooting and analytical skills — you can break down a vague bug report into a clear, reproducible issue
Effective and clear communication (written and verbal) — you'll be translating between technical and non-technical audiences daily
Comfort working in Jira or similar ticketing systems for tracking and managing work
Ability to read and interpret code, logs, and system configurations
Methodical, highly organized, and detail-oriented with a high level of accuracy
A bias toward action — you'd rather dig in and figure it out than wait for someone else to Experience with Amazon Connect, telephony systems, or contact center platforms is a plus
Familiarity with Okta, IAM, or access management workflows is a plus
Scripting or automation experience (Python, JavaScript, or similar) is a plus
Technologies We Use and Teach
Salesforce (CF1)
Amazon Connect
Jira
Okta
GitHub
Google Workspace
AI-assisted development tools
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource
. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: $83,900 — $125,900 USD
Zone B: $78,100 — $117,100 USD
Zone C: $71,400 — $107,000 USD
Zone D: $63,000 — $94,400 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.
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Business Systems Analyst, IT Vendor Operations

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