layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Director, Product Management - Digital
USA NY - New York - 80 Pine Street
Source: Western Union careers · View original posting
- Pay
- $275,000 — $315,000 USD per year
- Employment
- full time
Employer job description
From Western Union's posting. “We” and “our” refer to the employer.
Western Union Digital is on a mission to transform a 175+ year-old global brand into the next generation of financial services. Serving customers across 30+ countries, we are building trusted, delightful digital experiences that help people move and manage money anywhere in the world.
We are seeking a Director of Product Management to define product vision, set strategy, and drive execution across our North American Digital business. This is a high-impact leadership role that balances long-term vision with hands-on execution. You will shape the future of our core remittance experience while expanding into adjacent financial services that deepen customer relationships and increase lifetime value.
You will combine customer obsession, strategic thinking, data-driven decision making, and exceptional cross-functional leadership to accelerate growth, improve retention, and deliver category-leading customer experiences. As a key member of the Digital leadership team, you will be responsible for defining priorities, developing product leaders, and delivering measurable business outcomes across one of Western Union's most important growth markets.
Key Responsibilities
- Define and Lead US Digital Product Strategy
- Own the vision, roadmap, and execution strategy for the North American Digital business, driving both the core remittance experience and the evolution into adjacent financial services, including wallets, banking, and other customer solutions that expand engagement and lifetime value.
- Drive Customer Growth: Accelerate customer acquisition through best-in-class onboarding, referral programs, localized customer experiences, experimentation, and continuous funnel optimization across key US sending corridors.
- Increase Retention and Customer Engagement: Build delightful, trusted experiences that strengthen customer loyalty by reducing friction, improving transparency, and enhancing key customer touchpoints including pricing, network coverage, reliability, delivery speed, and account management.
- Build for High-Value Customers: Develop differentiated experiences for high-value senders through premium services, tailored verification journeys, loyalty programs, personalized experiences, and enhanced support offerings.
- Expand Beyond Remittances: Identify, validate, and launch adjacent financial services that solve meaningful customer problems, deepen engagement, and create new growth opportunities beyond traditional money transfer.
- Lead and Develop High-Performing Teams: Lead a team of product managers, analysts, and designers while raising the bar on product craft, customer centricity, analytical rigor, and execution excellence. Develop future product leaders and create a culture of accountability, ownership, and continuous improvement.
- Champion AI-Enabled Product Development: Leverage AI across product discovery, research, prototyping, experimentation, and decision making to improve velocity, increase quality, and unlock new customer experiences.
BENEFITS AND OTHER DETAILS
Benefits
- You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
- Your United States specific benefits include: Paid Time Off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Student Loan Repayment (below manager level only)
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly
- Recognition Program “Game Changers”
- Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
- 401K plan
- For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Compensation
Salary
The on-target earnings range is $275,000-$315,000 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com .
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-KS1 #LI-Hybrid
Estimated Job Posting End Date:
11-30-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 1 day ago
- Status
- Listed as a current opening
- Apply goes to
- Workday, the employer's hiring system