layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Client Support Tech
NEW HAVEN, Connecticut
Source: Yale New Haven Health careers · View original posting
Employer job description
From Yale New Haven Health's posting. “We” and “our” refer to the employer.
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Supports all YNHHS remote sites including all YNHHS owned and leased locations, NEMG sites and YSM locations. Resolves connectivity, application, device and network security issues in a timely manner in an effort to ensure uptime and consistency at all locations. Acts as liaison between YNHHS teams and all remote locations including MDs and their office staff by communicating technology related initiatives, downtimes and project timelines.
Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application and network problems. Coordinates the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant activities and system anomalies. Resolves and documents tickets according to SLA's.