Principal Product Manager, AI Platform

About the Role

This Principal Product Manager will help a small, hands-on team build an AI-driven platform for a marketing services business. The role focuses on rethinking operational workflows, prototyping solutions, and working with engineering to turn successful ideas into reliable systems.

What You'll Do

• Identify important operational problems and prototype solutions using AI tools and real-world data.
• Partner with engineers to productionize prototypes as reliable, scalable systems.
• Define measurable outcomes for complex operational challenges and use data to assess impact.
• Build a decision engine that supports varied user needs and replaces third-party reporting tools.
• Shape closed-loop attribution capabilities that connect client actions with business outcomes.
• Design platform capabilities for multiple business units and industries, balancing shared features with configurable elements.
• Engage directly with users and data to understand workflows and simplify or remove unnecessary steps.

What We're Looking For

• Experience building and shipping functional software prototypes with AI coding tools and real-world data.
• Experience designing AI-driven systems that account for failure modes, edge cases, and production requirements.
• Strong systems thinking, including the ability to assess second-order effects, blast radius, and long-term design implications.
• Ability to define operational problems in measurable terms and validate solutions with data.
• Experience collaborating closely with engineering teams to deliver reliable systems.
• Clear, concise written communication, including documentation that explains decisions and rationale.
• Background improving operational efficiency through technology, ideally including decision engines, reporting, or attribution systems.
• Comfort working independently in small teams and ambiguous problem spaces.