layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - People Experience Specialist - Retail (US) at Internaljobsatlush

Independently, manage and resolve a high volume of performance and employee relations challenges, separations, investigations, terminations and leaves across North America
Partner closely with client groups to provide guidance to different level of leaders on complex employee relation issues and effective conflict resolution
Independently manage a high volume of workplace investigations, including bullying, harassment, workplace violence, fitness for work, and general misconduct
Employee injuries and workplace compensation claims
Drive employee engagement through quarterly site visits and the execution of people compliance and engagement audits
Independently lead temporary and permanent layoffs, as well as shop closures, ensuring compliance and execution
Partner with managers to initiate, deliver, and monitor performance improvement plans, providing coaching and guidance throughout the process
Collaborate closely with Compliance to ensure adherence to employment standards, including meal and break requirements, scheduling, work eligibility, and completion of all mandatory compliance training including health and safety
Review and assess all accommodation requests, including required medical documentation, and partner with managers to implement appropriate accommodations.
Support the hiring process and ensure your internal customers are knowledgeable in the tools and resources for hiring, on-boarding and training staff.
Navigate, guide, and advise Lush employees on any question or topic, sharing the right information and directing them to the right place and people to resolve their issue
Lift up employee feedback or complaints to the appropriate teams and facilitate dialogue to resolve conflicts
Objectively assess complaints and determine the proper protocol through various partnerships across the business. Involve the right people and report back on results.
Promote wellbeing resources provided through our third-party vendors, ensure staff are taking advantage of available programs and work with the benefits team to improve metrics.
Maintain expert knowledge of emergency protocol, safety procedures, and incident response; responsible for coordination of efforts with local teams and involvement of the right teams at the right times.
Support the return-to-work process for employees who’ve taken leave, act as liaison between the benefits team, employee and manager to ensure a smooth transition.
Support staff and managers in time and attendance best practices, including following break and meal rules, availability and scheduling agreements, and time off, accommodation and leave requests.
Maintain expert knowledge of policies and procedures and consistently referencing them in your work with employees.
Maintain expert knowledge of current Lush events and changes that may impact staff, interpret company information and share the correct resources.
Maintain expert knowledge in policies, operations, benefits, time and attendance, compensation, leaves, accommodations and people practices.
Collect relevant and accurate data and report on trends, including escalation of more serious issues.
You bring the following

Required: 2+ years direct employee relations experience, specifically working on employee complaints, time and attendance issues, leaves, workplace investigations, terminations and application of policy
Proficient HR experience in your geographical area of responsibility
Knowledge of employment law in your area of responsibility
Knowledge of employment policies and practices as related to your business area.
Ability to conduct a high volume of workplace investigations free of bias, articulate to root challenges, consider legal, business and personal implications in recommending a comprehensive solution
Ability to maintain confidentiality, take thorough notes, and follow through on outcomes
Strong investigation skills including objective note taking and labor law compliant questioning techniques.
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills.
Excellent organization and time management skills
Proficient in Excel, Microsoft Suite, GSuite and adaptable to other systems as required
Ability to travel up to 25% both in market and within North America for meetings and site visits as needed
Preferred: 2+ years in retail or manufacturing people support
HR coursework, degree or certification a plus
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages
Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer.
Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Type: Full-time, Regular role.
Location: Successful candidate must be located in the United States
Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer.
Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.

People Experience Specialist - Retail (US)

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