From Riverside Healthcare's posting. “We” and “our” refer to the employer.
Overview
Riverside Healthcare is seeking a proactive and detail-oriented Imaging Support Services Associate to join our Radiology team in Kankakee, Illinois. This role is vital to the smooth operation of our imaging services, providing essential administrative, clerical, and logistical support. The Imaging Support Services Associate will be responsible for managing imaging requests, preparing images for various purposes, and supporting patient and staff needs, all while ensuring compliance with hospital policies and regulations.
Demonstrates flexibility with assignments within professional scope/duties/licensure.
Essential Duties
Patient and Staff Support:
Greet patients, assist with check-in, and ensure they are prepared for imaging appointments.
Greet and escort patients to and from scan rooms using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles.
Transport patients to and from radiology and ensure they are present in the procedure room as scheduled.
Image Management:
Handle image requests in system, on film, or CD, following confidentiality protocols.
Import/export images, log details, and digitize film.
Digitize and upload film images into PACS, ensuring accurate record-keeping.
Documentation and Compliance:
Prepare images and invoices for legal requests, ensuring all documentation is accurate and complete.
Retrieve, create, and merge reports, images, and other patient data, ensuring that all necessary images and reports are available in a timely manner.
Comply with DNV and HIPAA standards and hospital policies, particularly regarding patient information and infection control.
Anonymize images for meetings such as Trauma, Tumor Board, and Lung Nodule, ensuring patient confidentiality.
Clerical and Administrative Duties:
Performing registration protocols, ensuring accurate entry of imaging orders, reports, and documentation into the electronic medical record (EMR) system.
Make and direct physician phone call for the radiologist. Call stat results to physician offices.
Maintain a secure, clean, and healthy work environment by adhering to hospital standards and local, state, and federal regulations.
Check supplies inventory regularly and order supplies as necessary to ensure that the department is fully stocked.
Collaboration and Communication:
Establish and maintain effective communication with patients, coworkers, and other healthcare professionals to improve service quality and patient satisfaction.
Provide mentorship or support to occupational therapy interns or new staff as needed.
Non-essential Duties
Participate in continuing education and training to improve knowledge and skills related to imaging support services.
Assist with special projects and other tasks as directed.\"
Responsibilities
Preferred Experience
Previous experience in a healthcare setting, particularly in a radiology or imaging department, is preferred.
Experience with electronic medical records (EMR) systems, such as EPIC, is preferred.
Strong organizational skills with attention to detail and accuracy.
Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare professionals.
Proficiency in Microsoft Office and other standard office software.
Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
Required Licensure/Education
High school diploma or equivalent required.
Preferred Education
Additional coursework or certification in healthcare administration or a related field is preferred.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes:
Compensation
Compensation
Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits - .5 to 1.0 FTE
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Benefits - .001 to .49 FTE:
Paid Leave Hours accrued as you work
Employee Health Requirements
Exposure/Sensory Requirements
Exposure to: Chemicals: None
Video Display Terminals: Extreme
Blood and Body Fluids: Rare
TB or Airborne Pathogens: Rare
Sensory requirements (speech, vision, smell, hearing, touch): Speech: Required to communicate with patients, both visually and through speech for retrieval of information, procedure verification and post procedure instructions.
Vision: Needed to identify radiographs, anatomy, and manipulate for correct density and contrast levels for proper filming technique.
Smell: Electrical/fire safety.
Hearing: Needed for active listening to colleagues, patients, visitors, and others encountered in the course of job duties.
Touch: Needed for operating computer equipment in key boarding.
Activity/Lifting Requirements
Percentage of time during the normal workday the employee is required to: Sit: 70%
Twist: 2%
Stand: 10%
Crawl: 0%
Walk: 10%
Kneel: 1%
Lift: 2%
Drive: 0%
Squat: 1%
Climb: 0%
Bend: 1%
Reach above shoulders: 3%
The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Frequently
Up to 20 lbs: Frequently
Up to 35 lbs: Occasionally
Up to 60 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
May need to assist patients from wheelchair and/or gurney on to and off procedure table. Patient lifting equipment will be utilized in all appropriate situations.
Maximum consecutive time (minutes) during the normal workday for each activity: Sit: 250
Twist:24
Stand: 90
Crawl: 0
Walk: 90
Kneel: 5
Lift: 14
Drive: 0
Squat: 5
Climb: 0
Bend: 5
Reach above shoulders: 5
Repetitive use of hands (Frequency indicated): Simple grasp up to 15 lbs.: Frequently
Pushing & pulling Normal weight: up to 50-200#: Never
Fine Manipulation: Typing on computer keyboard, and clerical skills.
Repetitive use of foot or feet in operating machine control: N/A Environmental Factors & Special Hazards
Atmosphere: N/A Special Hazards: N/A Protective Clothing Required: Protective equipment as needed per patient requirements.
Pay Range
USD $17.84 - USD $21.52 /Hr
Responsibilities
Preferred Experience
Previous experience in a healthcare setting, particularly in a radiology or imaging department, is preferred.
Experience with electronic medical records (EMR) systems, such as EPIC, is preferred.
Strong organizational skills with attention to detail and accuracy.
Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare professionals.
Proficiency in Microsoft Office and other standard office software.
Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
Required Licensure/Education
High school diploma or equivalent required.
Preferred Education
Additional coursework or certification in healthcare administration or a related field is preferred.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes:
Compensation
Compensation
Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits - .5 to 1.0 FTE
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Benefits - .001 to .49 FTE:
Paid Leave Hours accrued as you work
Employee Health Requirements
Exposure/Sensory Requirements
Exposure to: Chemicals: None
Video Display Terminals: Extreme
Blood and Body Fluids: Rare
TB or Airborne Pathogens: Rare
Sensory requirements (speech, vision, smell, hearing, touch): Speech: Required to communicate with patients, both visually and through speech for retrieval of information, procedure verification and post procedure instructions.
Vision: Needed to identify radiographs, anatomy, and manipulate for correct density and contrast levels for proper filming technique.
Smell: Electrical/fire safety.
Hearing: Needed for active listening to colleagues, patients, visitors, and others encountered in the course of job duties.
Touch: Needed for operating computer equipment in key boarding.
Activity/Lifting Requirements
Percentage of time during the normal workday the employee is required to: Sit: 70%
Twist: 2%
Stand: 10%
Crawl: 0%
Walk: 10%
Kneel: 1%
Lift: 2%
Drive: 0%
Squat: 1%
Climb: 0%
Bend: 1%
Reach above shoulders: 3%
The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Frequently
Up to 20 lbs: Frequently
Up to 35 lbs: Occasionally
Up to 60 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
May need to assist patients from wheelchair and/or gurney on to and off procedure table. Patient lifting equipment will be utilized in all appropriate situations.
Maximum consecutive time (minutes) during the normal workday for each activity: Sit: 250
Twist:24
Stand: 90
Crawl: 0
Walk: 90
Kneel: 5
Lift: 14
Drive: 0
Squat: 5
Climb: 0
Bend: 5
Reach above shoulders: 5
Repetitive use of hands (Frequency indicated): Simple grasp up to 15 lbs.: Frequently
Pushing & pulling Normal weight: up to 50-200#: Never
Fine Manipulation: Typing on computer keyboard, and clerical skills.
Repetitive use of foot or feet in operating machine control: N/A Environmental Factors & Special Hazards
Atmosphere: N/A Special Hazards: N/A Protective Clothing Required: Protective equipment as needed per patient requirements.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
