Senior Operations Coordinator, Brooklyn Army Terminal

Our Vision

: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.

Our Mission:

Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.

The Asset

Management

Property

Operations

Department is responsible for protecting and enhancing the value of City-owned real estate assets and supporting the operational needs of tenant businesses. The Department oversees property operations, facilities services, vendor and contractor coordination, maintenance activities, procurement, and property-related administrative and financial functions.

Position Overview:

The Senior Operations Coordinator will support day-to-day operations across the Brooklyn Army Terminal, Bush Terminal/MADE Campus, and Brooklyn Wholesale Meat Market within EDC’s Sunset Park Portfolio. Reporting to the Senior Vice President of Operations, this role will provide operational, administrative, and analytical support, with a focus on property operations, data tracking and reporting, budget administration, procurement, vendor coordination, contract administration, and inventory management.

This is a full-time, on-site position based primarily at the Brooklyn Army Terminal office, with regular presence at the MADE Campus as needed.

Essential Duties and Responsibilities:

• Front Desk & Office Management
• Serve as the primary point of contact for tenants, guests, EDC employees, and visitors to the Operations Center
• ; manage visitor flow and provide professional

, welcoming e xperience.

Answer phones, respond to emails, and deliver timely customer service.

Support general office operations and administrative needs as required.

Portfolio Communication

Draft professional responses to tenant requests and provide clear project updates to the Portfolio Management team.

Assist with prioritizing short- and long-term tenant requests and tracking work order flow.

Coordinate with the Facilities Management team to prepare status updates on ongoing work and communicate progress to internal stakeholders.

Operations & Facilities Coordination

Support day-to-day operational activities across the Sunset Park Portfolio in coordination with senior operations staff, maintenance team, vendors, and contractors.

Track work orders, maintenance requests, repairs, and property improvement projects from initiation through completion

; follow up on outstanding items and communicate status updates.

Maintain operational schedules, logs, trackers, and records to support property operations.

About Us:

New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy.

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YCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance.

We offer comprehensive benefits and unique