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Santa Barbara, California, United States
Source: SPS North America careers · View original posting
From SPS North America's posting. “We” and “our” refer to the employer.
Receptionist
📍 Santa Barbara, California
On-site
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service.
As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.
Mail Service: will be cross-trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.
Provides 5-star customer service to all employees and visitors (in all forms of communication).
Answers incoming telephone calls and routes callers to the person who can best assist them.
Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
Logs visitors into the registration system.
Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
Issues facility access cards to employees.
Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
Prioritizes calls and escalates customer service issues to the proper chain of command.
Takes initiative to ensure the company phone and speed dial lists are current.
Responsible for training a back-up and providing guidance on policies and procedures.
Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day.
Builds professional relationships with customers and other teams.
Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
Will perform meeting room and conference room set-ups.
Monitors the level of office supplies on the floor, and replenishes and orders accordingly.
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
Maintains professionalism and composure when interacting with all callers/visitors.
Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone.
Provides back of office coverage as needed.
Proactively seeks out additional work during downtime.
Fast learner
Good at following instructions and handling change and/or adverse situations in customer service environments
Compensation
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
This posting is for an existing vacancy.
Pay Range
$22 — $24 USD
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We offer a variety of recognition programs for all levels of employees.
Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Are available for employee and client referrals for current employees.
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
SPS is a global workplace solutions and business transformation company operating in more than 20 countries
. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.
SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.
SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below:
Data Privacy Statement
You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Applies when submitting through the employer's application site.
By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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