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HeyTaco
Alexandria, VA, US
Source: HeyTaco careers · View original posting
From HeyTaco's posting. “We” and “our” refer to the employer.
A quick note about us
At HeyTaco, we help thousands of teams around the world build stronger cultures through gratitude and recognition. With a taco in our name, we believe work should be a little more human — and a lot more fun.
We’re a small, customer-funded software company, which means our customers are at the center of how we make decisions. We listen to them, learn from them, solve problems for them, and use what we learn to make HeyTaco better.
We’re looking for someone to own the customer experience at HeyTaco — from the first time someone considers using HeyTaco through becoming a happy, long-term customer.
If you love talking to people, solving problems, figuring things out, and working on feel-good software that genuinely makes people's work lives better, read on.
We are looking for a Customer Experience Lead to own the customer journey at HeyTaco.
This isn't a traditional Customer Success role where you'll inherit a portfolio of accounts and spend your days running scheduled check-ins. We're a small team, so you'll have the opportunity to work across the entire customer lifecycle.
On any given day, you might help an admin solve a problem, give a demo to a prospective customer, follow up with someone whose trial is ending, notice that an existing customer isn't getting as much value from HeyTaco as they could, talk to a longtime customer about what they'd love to see us build next, or share a pattern you've noticed with our product team.
Demo → Trial → Conversion → Onboarding → Support → Success → Retention & Expansion
Your job is ultimately pretty simple: help people learn about HeyTaco, get value from it, and love being a customer.
Because we're a small company, we won't hand you a script for every situation. We're looking for someone who is curious, proactive, and comfortable figuring out what needs to happen next.
Who you are
You are a self-directed, proactive person who genuinely likes people and likes solving problems for them.
You're curious. If a customer asks an unusual question, you want to understand why. If an account suddenly stops using HeyTaco, you notice and want to find out what happened. If you hear the same feedback five times, you don't just answer the fifth customer — you tell the team there might be something worth fixing (or you fix it yourself).
You care more about creating a great outcome than staying inside the boundaries of your job description.
You're equally comfortable jumping on a Zoom call with a prospective customer, digging into usage data, writing a thoughtful customer email, troubleshooting an issue, and sharing an idea with the product team.
You like working at a small company where you can wear lots of hats, have real ownership, and see the impact of your work.
Most importantly, you don't wait around to be told what to do. You notice opportunities and problems and take ownership of them.
Salary range: $75,000 - $95,000 based on experience.
Flexible PTO
We're a small company, so we get to create an environment that takes care of what's important to our team as we go. Not everything is set in stone — besides our core values. We live them, on purpose, every day.
People First: We value every relationship. Within our team and among our customers.
Do The Right Thing: Integrity is the foundation for everything we do. So we do what is right — even when no one is watching.
Always Optimistic: We look at things with a positive eye and an open mind and always try to see the good in something first.
Be Authentic: We celebrate all of the nuances that make us unique. Our differences make us better when we're together.
Make It Fun: The fun doesn't just happen — we gotta make it happen.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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