From NiSource's posting. “We” and “our” refer to the employer.
Way of Work: Onsite 5 days per week
Shift: Monday-Friday 7:00am-3:00pm
Job Summary
The Dispatch Work Coordinator will be responsible for reconciliation of NiSource initiatives supported by the IC and related to various regulatory, compliance, and company requirements that must be met in relation to job order creation, customer satisfaction, scheduling, and contractor management.
Essential Functions
Works with IC Leadership to enhance IC related processes in order to better support our internal business and field partners.
Develops, runs, and analyzes reports regarding performance measures, trackers, IC regulatory initiatives, etc.
Develops and utilizes databases and spreadsheets to track key IC projects
Designs, codes, tests, and documents all new or modified IC systems, processes, and programs
Reviews current processes and initiatives in order to gain efficiencies where possible.
High level of data quality and reliability
Effective data analysis and management reporting
Proactive communication with key internal and external stakeholders
Professional, useful, and understandable reports and graphics
Collaborative work relationships that focus on both the quality of the technical solution as well as organizational acceptance
Required Qualifications For Position
Bachelor's Degree from an accredited college/university preferably in Engineering, Business, Economics or Information Systems or equivalent work experience
1-3 years in a business analyst/specialist, systems analyst/specialist, data analyst/specialist or equivalent role
Experience facilitating projects
Familiar with design and creation of reports and analytical tools
Proficient data management skills
Demonstrated ability to work in a team environment
Demonstrated ability to deliver results and achieve goals
Ability to define problems, collect data, establish facts, and draw well-supported conclusions
Establish plans and meet deadlines
Excellent written and verbal communication skills
Focus on internal and external customers
Ability to analyze and communicate performance data
Demonstrate adaptability
Demonstrate drive and commitment to achieve business results
Proficiency with Microsoft Office products
Knowledge of existing IC processes and regulatory requirements (Trackers, Customer Databases, Ohio Minimum Gas Standards. Etc.)
Advanced technical skills with computers and software
Ability to communicate data needs to internal and external contractors
Proficiency with WMS, DIS, CIS, and WLRS, Advanced ability to understand commission rules and regulations, rates and tariffs
Advanced understanding of day-to-day cross functional utility operations, including Meter to Cash, Field Operations, Engineering, Customer Call Centers, Integration Center activities, etc.
Physical Demands
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.
Work Authorization
Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.
Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.
We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.
Veteran Hiring & Inclusion
NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may also be considered for other roles that match your skills and experience.
ADA Accommodations
If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
Safety Statement
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.
E-Verify
NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.
E-Verify Poster (English and Spanish)
Right to Work Poster (English and Spanish)
Compensation
Salary Range*:
$54,000.00 - $75,500.00
*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience , as well as internal pay equity .
Posting Start Date:
2026-10-07
Posting End Date (if applicable):
2026-10-15 Please note that the job posting will close on the day before the posting end date.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
