layiq
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Loading LAYIQ…Job opportunity
Queens NY Office
Source: CareSource careers · View original posting
From CareSource's posting. “We” and “our” refer to the employer.
The Operations Specialist - ESH is responsible for the clerical, administrative, customer service and coordination activities to support Care Management and Member Services.
Supports the provision of care plans, including ordering services for members (equipment and supplies, transportation, personal care, etc.), service intake from members, assisting Nurse Care Managers with member interactions, and authorizations processing.
Answers incoming calls, makes outgoing calls as requested and/or review member care management survey results, identifying issues requiring follow up.
Orders services and supplies, ensuring timely delivery.
Provides back-up support to Member Services Representatives, including inbound and outbound call responsibility and other duties as needed to support Care Management and Member Services.
Create a welcoming environment by acknowledging a patient’s, visitor’s and customer’s presence immediately and being courteous and respectful to all.
Convey a positive attitude by being friendly, kind and interested in helping others, giving full attention to what the customer is saying and listening without interruption.
Acknowledge the customer’s requests and concerns; Respond in a timely manner.
Work closely with the Clinical Team.
Ensure appropriate verification of documents.
Ensure all applicable HIPAA and State requirements/regulations are adhered to at all times.
Perform any other job related duties as requested.
None
General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required
Compensation
$41,200.00 - $66,000.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Hourly
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Brand=ElderServe
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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